Shipping & Returns
Shipping Policy
At EudaiVibes, we strive to deliver your purchase in excellent condition and in the fastest time possible. This Shipping Policy outlines our shipping process and provides information on shipping times, costs, and more.
Order Processing:
Orders are typically processed within 1-3 business days. Once your order has been processed, you will receive an order confirmation email with your tracking information.
Shipping Methods and Times:
We use reliable courier services for delivery. The estimated delivery time will be provided at checkout. Please note that these are estimates and actual delivery times may vary.
Shipping Charges:
Shipping charges are calculated based on the weight and dimensions of the package, and your location. The final shipping cost will be displayed at checkout before you complete your purchase.
International Shipping:
We ship internationally to selected countries. International shipping rates, delivery times, and any import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
Delivery Issues:
If you experience any issues with your delivery, such as non-receipt of the package or receipt of a damaged product, please contact us immediately at [Customer Support Email] or [Customer Support Phone Number].
Order Tracking:
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can use this number to track your package until it arrives.
Changes to Shipping Address:
We understand that mistakes happen. If you need to change the shipping address, please contact us as soon as possible. We can change the address as long as the order has not been shipped.
Shipping during Holiday Seasons:
Please note that shipping times may extend during the holiday season due to high demand. We recommend placing your orders early to ensure timely delivery.
We reserve the right to change our shipping policy at any time. If you have any questions about our shipping policy or if there are any issues with your delivery, please contact us at [Customer Support Email] or [Customer Support Phone Number].
Return & Exchange Policy
At EudaiVibes, we strive to ensure our customers are satisfied with their purchases. However, if you're not completely satisfied, we're here to help. This Return and Exchange Policy outlines the process if you need to return or exchange an item.
Return and Exchange Period:
We offer a 30-day return and exchange policy. If 30 days have gone by since your purchase, unfortunately, we can't offer you a refund or exchange.
Eligibility:
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags attached.
Non-Returnable Items:
Please note that certain items cannot be returned due to health and hygiene reasons. This includes our body wash and hand soap products unless they arrived damaged or defective.
How to Initiate a Return or Exchange:
To initiate a return or exchange, please contact our customer support at [Customer Support Email] or [Customer Support Phone Number]. Please provide your order number and the reason for your return or exchange.
Refunds:
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
Exchanges:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [Customer Support Email].
Shipping Returns:
You will be responsible for paying for your own shipping costs for returning your item, unless the item was defective or damaged. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.
We reserve the right to change our return and exchange policy at any time. If you have any questions about our return and exchange policy, please contact us at [Customer Support Email] or [Customer Support Phone Number].